Terms and Conditions

1. Description and Commencement of Service Yellow Cart Family Store LLC (“Agency”) provides digital advertising, consulting and project-based digital marketing services to its clients. The service starts when the payment process is completed and the Agency sends confirmation information to the customer. By purchasing the service, the customer is deemed to have accepted all of these terms.

2. Cancellation, Refund and Right of Withdrawal Policy

  • Cancellation before the start of the service: If the client requests cancellation before the start of the service (i.e. before the Agency’s post-payment confirmation is sent), a 30% deduction will be made from the payment made. This deduction is applied to cover planning, operational preparation and transaction costs. The remaining amount is refunded to the client.
  • Cancellation After Service Starts: Our digital consultancy, advertising management and project-based services are services that are personalized by nature, instantly executed and based on resource allocation. Pursuant to Article 15/ğ of the Law No. 6502 on Consumer Protection (TKHK) and the related Regulation on Distance Contracts, there is no right of withdrawal in such services that are instantly performed electronically.
  • Annual and Project Based Plans: For services agreed on an annual or project basis, charges are made for the entire project period or annual period. Payment in monthly installments does not mean that the service is a monthly subscription. Since these plans require a holistic planning and resource allocation from the beginning, they cannot be canceled or refunded after the service starts.
  • Package Change: Switching to a lower package among the purchased service packages and related partial refund requests are not accepted. It is possible to switch to a higher service package upon the request of the customer and the approval of the Agency; in this case, the price difference will be invoiced separately to the customer.

3. Service Processes and Responsibilities

  • Delays caused by the Agency: In the event of a delay in the provision of the service due to technical problems or unforeseen circumstances under the control of the Agency, the client shall be informed. If the delay exceeds 30 (thirty) days without interruption, the client has the right to terminate the contract and request a refund for the part of the service not provided.
  • Delays caused by the Client: The Agency cannot be held responsible for delays caused by the Client’s failure to provide the information, documents or access required for the execution of the service on time, failure to attend meetings or disruption of the workflow. Such situations are not accepted as a valid reason for the cancellation or return of the service.
  • Time Management: The service process is carried out according to a predetermined plan. Prioritization of work and time management is at the discretion of the Agency.

4. Privacy and Data Protection Customer data is shared with the relevant advertising platforms (Google, Meta, LinkedIn, etc.) only to the extent required by the service. This data is never shared with third parties for marketing or other commercial purposes without the consent of the customer. Our customers have the right to request the deletion or object to the processing of their data in accordance with the Law on the Protection of Personal Data (KVKK) and relevant international data protection standards (GDPR, etc.).

5. Taxes and Billing Since Yellow Cart Family Store LLC is a company incorporated in the state of Wyoming, USA, all invoices are issued from the USA.

  • For Customers in Turkey: There is no Value Added Tax (VAT) on service invoices issued from the US. However, in accordance with Turkish tax legislation, the client may be required to file a VAT-2 declaration as responsible for such services received from abroad and may be required to pay up to 20% withholding tax (tax deduction). The declaration and payment of these taxes is the sole legal responsibility of the client.
  • For Customers in Other Countries: Pricing may be subject to additional taxes or deductions according to the local tax laws of the customer’s country. Customer is responsible for fulfilling its tax obligations in its home country.

6. Governing Law and Court This agreement is governed by the laws of the State of Wyoming, United States of America, where Yellow Cart Family Store LLC is registered. For the resolution of any dispute arising out of this Agreement

The Courts of the State of Wyoming have exclusive jurisdiction. By purchasing the service, the Customer agrees to this jurisdiction clause.